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Terms & Conditions

1. About Us

These Terms and Conditions ("Terms") govern the services provided by KQR Management (Pty) Ltd ("KQR", "we", "us", "our"), a private company registered in the Republic of South Africa, operating the website https://kqrmanagement.co.za. By accepting a quotation, signing a service agreement, paying an invoice or using our website, you ("the Client", "you") agree to be bound by these Terms.

2. Our Services

KQR is a digital marketing and AI automation agency. Our services include:

• Meta (Facebook and Instagram) advertising campaign setup and management;
• CRM development, configuration and automation (including GoHighLevel);
• Website design and development;
• Search engine optimisation (SEO) and online reputation management (ORM);
• Lead generation campaigns and funnels;
• Client-facing automation systems, chatbots and AI conversation tools.

The exact scope, deliverables, timelines and fees for each engagement are set out in the relevant quotation, proposal or service agreement ("Service Agreement"). Where a Service Agreement conflicts with these Terms, the Service Agreement prevails.

3. Quotations and Acceptance

Quotations are valid for 14 (fourteen) days from the date of issue unless stated otherwise. A quotation is accepted when the Client confirms acceptance in writing (including by email or WhatsApp), signs a Service Agreement, or pays the deposit or first invoice.

4. Fees and Payment

• All prices are quoted in South African Rand (ZAR).
• Payments are made via the secure payment link on our invoices (processed by Payfast) or by electronic funds transfer (EFT). KQR does not store any card details; all card payments are processed by Payfast in accordance with PCI DSS standards.
• Once-off projects (e.g. website builds, CRM setups) require a deposit of 50% before work begins, with the balance due on completion and before final handover or go-live, unless otherwise agreed in writing.
• Monthly plans and retainers (e.g. ads management, SEO, CRM support) are billed monthly in advance and are due on or before the date stated on the invoice.
• Advertising spend paid to third-party platforms (e.g. Meta, Google) is separate from KQR's management fees and is paid by the Client directly to the platform, or reimbursed to KQR where KQR pays on the Client's behalf.
• KQR may pause work, campaigns or access to systems it manages if an invoice remains unpaid 7 (seven) days after its due date.

5. Client Responsibilities

The Client agrees to provide timely access to the accounts, content, branding, approvals and information reasonably required to deliver the services, and warrants that all material supplied to KQR is lawful and does not infringe third-party rights. Delays caused by the Client may extend delivery timelines and do not entitle the Client to a refund.

6. Results Disclaimer

Digital marketing results depend on factors outside KQR's control, including platform algorithms, market conditions, budgets and the Client's own products and sales processes. KQR will perform all services with due care and skill, but does not guarantee specific outcomes such as a number of leads, sales, rankings, reviews or return on ad spend, unless expressly guaranteed in writing. Scores and recommendations from our free business audit are indicative only.

7. Third-Party Platforms

Our services rely on third-party platforms such as Meta, Google, GoHighLevel, Shopify, WhatsApp and hosting providers. KQR is not responsible for outages, policy changes, account restrictions, ad rejections or price changes imposed by these platforms. The Client's use of those platforms is subject to their own terms.

8. Intellectual Property

On receipt of full payment, ownership of final deliverables created specifically for the Client (e.g. website content, ad creatives, copy) transfers to the Client. KQR retains ownership of its pre-existing tools, templates, frameworks, automations and know-how, and grants the Client a non-exclusive licence to use them as part of the delivered solution. KQR may display non-confidential work in its portfolio unless the Client objects in writing.

9. Confidentiality

Each party will keep the other's confidential information private and use it only for the purposes of the engagement. This obligation survives termination of the engagement.

10. Limitation of Liability

To the extent permitted by law, KQR's total liability arising from any engagement is limited to the fees paid by the Client for the specific service giving rise to the claim in the 3 (three) months before the claim arose. KQR is not liable for indirect or consequential loss, including loss of profit, revenue or data. Nothing in these Terms limits any right the Client has under the Consumer Protection Act 68 of 2008 ("CPA") that cannot lawfully be excluded.

11. Term and Termination

Engagements may be cancelled as set out in our Refund and Cancellation Policy. Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to remedy the breach within 7 (seven) days of written notice.

12. Website Use

Content on https://kqrmanagement.co.za is provided for general information only. You may not copy, reproduce or misuse our website content without our written consent.

13. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa. The parties will first try to resolve any dispute in good faith through negotiation. If unresolved within 30 (thirty) days, either party may refer the matter to a court of competent jurisdiction in South Africa.

14. Changes

KQR may update these Terms from time to time. The version published on our website at the time of engagement applies to that engagement.

Privacy Policy

1. Introduction

KQR Management (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights.

2. Responsible Party and Information Officer

The responsible party is KQR Management (Pty) Ltd. Our Information Officer is Kgatlhiso Mosupye, who can be contacted at kqrmanagement@gmail.com.

3. Information We Collect

• Contact details: name, business name, email address, phone/WhatsApp number and business address;
• Audit and form responses: answers you give in our free business audit and other website forms;
• Billing information: invoice details and payment references (card details are captured and processed by Payfast, not stored by KQR);
• Business and account information: access details and data required to manage the Client's ad accounts, CRM, website or other systems;
• Website data: technical data such as IP address, browser type and cookie data;
• Communications: emails, WhatsApp messages and call records relating to our services.

4. How We Use Your Information

• To provide, manage and improve our services, including sending your audit report;
• To prepare quotations, issue invoices and process payments;
• To communicate with you about your projects, account and support requests;
• To comply with legal, tax (SARS) and regulatory obligations;
• To send marketing communications, only where you have consented or are an existing client, with an option to opt out at any time.

5. Client Data We Process on Your Behalf

When we manage CRMs, lead forms, ad campaigns or automations for a Client, we may process personal information of the Client's own customers and leads. In these cases the Client is the responsible party and KQR acts as an operator, processing that information only on the Client's instructions and under appropriate security measures, as required by sections 20 and 21 of POPIA.

6. Sharing of Information

We do not sell your personal information. We share it only with trusted service providers that help us deliver our services, such as payment processors (Payfast), CRM and hosting providers (e.g. GoHighLevel), advertising platforms (e.g. Meta) and communication tools (e.g. WhatsApp), or where required by law. Some of these providers may store data outside South Africa; where this happens we take reasonable steps to ensure an adequate level of protection as required by section 72 of POPIA.

7. Security

We apply reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure or destruction, including access controls, secure passwords, two-factor authentication where available, and restricted staff access. If a security compromise occurs, we will notify affected persons and the Information Regulator as required by POPIA.

8. Cookies

Our website may use cookies and similar technologies (including analytics and advertising pixels) to understand site usage and improve our marketing. You can disable cookies in your browser settings, although some website features may not work as intended.

9. Retention

We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example, financial records are retained for at least 5 (five) years for tax purposes). Information is then securely deleted or de-identified.

10. Your Rights

Under POPIA you have the right to:

• request access to the personal information we hold about you;
• request correction or deletion of inaccurate, outdated or unlawfully held information;
• object to the processing of your information, including for direct marketing;
• withdraw consent at any time, where processing is based on consent;
• lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

To exercise these rights, contact our Information Officer at kqrmanagement@gmail.com.

11. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Refund & Cancellation Policy

1. Nature of Our Services

KQR provides professional digital services. Because our work involves time, skill and third-party costs from the moment a project starts, refunds are handled as set out below. This policy does not limit any rights you have under the Consumer Protection Act 68 of 2008.

2. Cancellation Before Work Begins

If you cancel in writing before any work has started, you will receive a full refund of the amount paid, less any third-party costs already incurred on your behalf (e.g. domain registration or software licences), which will be shown to you.

3. Once-Off Projects (Websites, CRM Builds, Setups)

• Once work has started, the deposit is non-refundable, as it covers planning, strategy and work already performed.
• If a project is cancelled part-way, the Client will be charged for work completed up to the date of cancellation. Any amount paid in excess of the value of work completed will be refunded.
• Completed and delivered work that has been approved by the Client is not refundable.

4. Monthly Plans and Retainers

• Monthly plans (including Launch Starter, Growth System, Business Pro and Scale System) and retainers may be cancelled with 30 (thirty) days' written notice sent to kqrmanagement@gmail.com.
• Fees for the current month already in progress are non-refundable.
• No minimum contract term applies unless agreed in your Service Agreement.

5. Advertising Spend and Third-Party Costs

Advertising spend paid to Meta, Google or other platforms, and third-party software, domain or hosting fees, are paid to those providers and are not refundable by KQR. Any unspent ad budget held by KQR on the Client's behalf will be refunded on cancellation.

6. Service Issues

If you are unhappy with a deliverable, please notify us in writing within 7 (seven) days of delivery. We will first work with you to correct the issue at no additional charge. If we are unable to deliver the agreed scope, a fair partial or full refund for the affected portion will be offered.

7. How to Request a Cancellation or Refund

Email kqrmanagement@gmail.com with your name, business name, invoice number and the reason for your request. We will acknowledge your request within 2 (two) business days.

8. Refund Processing

Approved refunds are processed within 7 to 14 business days to the original payment method. Refunds for payments made via Payfast are returned through Payfast to the original card or account; EFT payments are refunded to the account from which payment was made. Refunds are made in South African Rand (ZAR).

9. Contact

For any questions about these policies, please contact us at kqrmanagement@gmail.com or visit https://kqrmanagement.co.za.